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FAQ & Support

Elbrus Pharmaceuticals GMBH

Have questions, need assistance, or want to share your feedback? Our team is here to help — feel free to reach out anytime, we will replay soon possible.

Email Support 24/7

[email protected]

Official Website

Elbrus-pharmaceuticals.com

Phone

+44 1743374576

Warehouses

Neckartalstr 7 70375 Stuttgart Germany
Kleingöttfritz 3912 Grafenschlag Austria
Old Mill Rd, Portishead, Bristol BS20 7BX, United Kindom
2650 N 90th St, Omaha, NE 68134, USA

    General Questions

    How does the ordering process work?

     

    Chose any product in the shop-> Add it to your cart-> Go to checkout and fill all order details-> Confirm your order, and you will get the payment infos within 24 hours to your email.
     

    What is the minimum amount of each order?

     

    We don`t have minimum order amount. Feel free to test our service and place a small test order.

     

    When my order will be processd?

     

    Normally the payment by the bank transfer takes to 3 business days.
    After the payment will be successful, your order will be collected and shipped, and after that you`ll receive the tracking number via email.

    If I don't get my packet or something is wrong

    If the package is returned to the sender due to the receiver’s unavailability, we do not reship or refund!

    Please ensure that you enter the correct delivery address along with your full first name and last name.

    All situations related to reshipping are discussed individually. Therefore, if you encounter any problems, be sure to get in touch with our support team in the first place.

    Payment Infos

    What Payment Methods do you accepts 💳

    ✔ Bitcoin BTC (You will get 10% discount by using BTC payment ore Cryptos)
    ✔ Sepa Bank Transfer for EU
    ✔ Credit Card Invoice
    ✔ Paypal (only Friends & Family Option)
    ✔ Westernunion

    Where can I find Payment Details? 💸

    After order`s confirmation the message with bank and payment information sent automatically to your email within 24 hours. Don`t forget to check the spam folder as well.

    Do you accept PayPal?

    Yes, we do accept sometimes payments via PayPal (Friends and Family Option).

    Do you accept Wester Union, MoneyGram?

    Yes, we do accept sometimes payments via Western Union or MoneyGram.

    How quickly will my payment arrive?

    We receive BTC payments instantly. Bank transfers to the account are typically received within 72 hours (with most payments processed within 24 hours).
     
    Once the payment is confirmed, we initiate the processing of your order and will inform you.

    What should I do if I paid the wrong amount?

    Please send an email and we will work together to resolve this problem.

     

    Shipping Infos

    Shipping Price 🚚💸

    30€ is the shipping price. Including tracking id.

    Delivery services (DPD, DHL, GLS and others suitable for your region).

    We shipping 💯% safe to all Countries 🚚

    We ship 100% safe to all EU Countries from our EU Warehouses:

    Germany, Switzerland, Austria, France, Italy, Spain, Poland, Romania, Netherlands, Belgium, Czech Republic, Greece, Portugal, Hungary, Austria, Bulgaria, Slovakia, Ireland, Croatia, Slovenia, Baltic states, Luxembourg, Andorra, Monaco, San Marino, Finland, Norway.

    Shipping from Austria Warehouse to an Adress in Austria is 100% safe.

    Shipping from our UK Warehouse to United Kingdom Adress is 100% safe.

    Shipping from our USA Warehouse inside the USA is 100% safe.

    We shipping also from USA to Australia.

    How long is the delivery time? ⏰

     

    5-8 days inside Europe and UK.

    8-15 days days other countries like USA and Australia.

    Order progress statuses

    You can use these statuses to determine what is happening with your order at the moment.

    ✔Processing
    It takes 24-72 hours to process your order during working days. Please wait for the next status.

    ✔Packaging
    Your parcel is packaging now, please wait for the next status.

    ✔Picked up by courier
    Your parcel is picked up by courier, your tracking number will appear in next status within 24 hours during working days.

    ✔Shipped
    Your parcel has been shipped, and tracking number is sent to your email and also appears in your order list.

    What shipping methods do you provide?

     

    We provide secure standard shipping 5-14 days to Europe and UK and 8-15 days other countries like USA and Australia.We try to reduce the possible risks for our customers associated with delivery, so we ship orders in discrete packaging to some countries with enhanced post office control.

    Will the parcels pass through customs?

    If the address is located inside the EU, the parcel will not pass-through customs control because the shipment is carried out from the EU. Austria ore UK Warehouses.

    We have also safe shipping for USA.

    Do you provide tracking number?

     

    Yes, we will send you the tracking number as soon as the order is shipped.

    Can I change an address?

    Be careful when you enter the address and the rest of the data to send. Do not write non-existent addresses, otherwise the link will not be able to reach you.
    If you made a mistake, then you can change the address only before the status of your order is “Pickup by courier”. In this case, contact us immediately by email

    Why tracking number is not updating?

     

    Typically, tracking information is updated when the package is shipped, and the next update is usually when the package arrives in the destination country. Therefore, during the interim period, there may be a lack of updates in the tracking information.

     

    Parcel was seized/damaged

     

    If your order has been seized, you need to send us the seizure letter via email. Once we have reviewed it, we will reship your order once for free! To resolve this issue, please contact us at email. We are here to help you with your problem.

    I received the wrong products.

     

    Please reach out to us at email and we will assist you in resolving your issue.

    Free Reship Guarantee

    Different Warehouses

    🆓 Reshipping & Delivery Guarantee 🛡️

    We try to reduce the possible risks for our customers associated with delivery, so we ship orders in discrete packaging to some countries with enhanced post office control like new zeland ore finland and norway.

    If you haven’t received your package and we have not received the package back, and it has been 40 business days – we will reship your package at no cost to you only one time for free.

    Trust and safety

    100% privacy packaging with no reference to the contents of this website.
     

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